Privacy
Request data / account deletion
Last updated: 9 September 2026
Use this page to request deletion of your personal data held in the South Eastern Railway Centralized Deployment Monitoring System (SER-CDMS) (web portal and staff mobile app), in line with the Privacy Policy and the Digital Personal Data Protection Act, 2023.
How to request deletion
- Submit the form below with your name and at least one identifier (Employee ID, email, or phone).
- An administrator will verify your identity against SER-CDMS records.
- Eligible personal data is deleted or anonymized within 30 days of a verified request.
- You may also ask your supervisor / vendor admin to raise the request on your behalf.
What we delete
- Mobile login access (tokens revoked; account marked inactive / removed where permitted)
- Profile contact details (phone, optional Aadhaar last-4, device tokens)
- Face enrollment embeddings and related biometric verification artifacts where not required by law
- GPS / location logs and personal notifications tied to your staff record, subject to retention rules below
What we may retain
- Aggregated / anonymized operational statistics
- Audit, attendance, or contract records that South Eastern Railway must keep for statutory, safety, payroll, or dispute purposes
- Information required to demonstrate that a deletion request was received and processed
Submit a request
Direct URL
Bookmark this page: https://railway.appentus.cloud/data-deletion