Request data / account deletion

Use this page to request deletion of your personal data held in the South Eastern Railway Centralized Deployment Monitoring System (SER-CDMS) (web portal and staff mobile app), in line with the Privacy Policy and the Digital Personal Data Protection Act, 2023.

How to request deletion

1. Submit the form below with your name and at least one identifier (Employee ID, email, or phone).
2. An administrator will verify your identity against SER-CDMS records.
3. Eligible personal data is deleted or anonymized within 30 days of a verified request.
4. You may also ask your supervisor / vendor admin to raise the request on your behalf.

What we delete

• Mobile login access (tokens revoked; account marked inactive / removed where permitted)
• Profile contact details (phone, optional Aadhaar last-4, device tokens)
• Face enrollment embeddings and related biometric verification artifacts where not required by law
• GPS / location logs and personal notifications tied to your staff record, subject to retention rules below

What we may retain

• Aggregated / anonymized operational statistics
• Audit, attendance, or contract records that South Eastern Railway must keep for statutory, safety, payroll, or dispute purposes
• Information required to demonstrate that a deletion request was received and processed

Submit a request