Terms of Use

These Terms of Use govern access to and use of the South Eastern Railway Centralized Deployment Monitoring System (SER-CDMS) web portal and related mobile APIs available at https://railway.appentus.cloud/. By signing in or using the System, you agree to these terms.

1. Purpose of the System

SER-CDMS is provided for authorized South Eastern Railway officers, vendor managers, and deployed ground staff to manage and monitor on-ground manpower deployment, attendance, GPS presence, alerts, and related operational workflows. It is not a public consumer service.

2. Eligibility and accounts

• Only personnel issued credentials by an authorized administrator may use the System.
• You must keep your Employee ID, password, and device access confidential.
• You must not share accounts or attempt to access modules outside your assigned role.
• Administrators may suspend or revoke access for security, misconduct, or end of engagement.

3. Acceptable use

You agree not to:

• Misuse attendance, face, or GPS features to falsify presence or location
• Upload unlawful, misleading, or unauthorized personal data of others
• Attempt to probe, scan, disrupt, or reverse-engineer the System except as authorized for security testing
• Use deferred / on-hold integrations (for example Aadhaar OTP or train-transfer APIs) in a way that violates law or railway directions
• Export or disclose operational data outside authorized channels

4. Operational data and monitoring

The System records operational events including login, attendance, face-interval checks, GPS sync, and audit logs. Supervisors may view assigned staff location and compliance status for legitimate railway supervision. Processing of personal data is described in the Privacy Policy.

5. Accuracy of information

Users and vendors must ensure staff profiles, deployment locations, and attendance submissions are accurate. Knowingly submitting false biometric or GPS data may lead to disciplinary or contractual action.

6. Availability and changes

We aim to keep the live environment available but do not guarantee uninterrupted service. Features may change as phases progress (for example UAT ground-staff scope versus full train-deployment modules). Maintenance windows may occur without prior notice in urgent security situations.

7. Intellectual property

The SER-CDMS software, branding, documentation, and content (other than personal data you provide) remain the property of South Eastern Railway and/or its authorized implementation partners. You receive a limited, non-transferable right to use the System for authorized duties only.

8. Disclaimer

The System is an operational aid. While reasonable care is taken, South Eastern Railway and implementation partners are not liable for decisions made solely on incomplete GPS/face signals, third-party network outages, or user error, except to the extent liability cannot be excluded under applicable law.

9. Termination

Access may be terminated when your assignment ends, credentials are compromised, or these terms are breached. Provisions that by nature should survive (confidentiality, IP, liability limits) continue after termination.

10. Governing law

These terms are governed by the laws of India. Disputes relating to railway operational use shall be addressed through the competent railway / contractual channels applicable to your engagement.

11. Contact

For access or account issues, contact your SER-CDMS administrator or project support via the live portal at https://railway.appentus.cloud/. Privacy matters: see the Privacy Policy.